Shipping policy

Important Notice: Possible Shipping Disruptions Due to Canada Post Strike

Due to a potential Canada Post strike, there may be temporary disruptions in our shipping services. As a result, we may need to cancel orders from the U.S. and international destinations until further notice.   Shipping with alternative carriers (such as UPS or FedEx) may be available for an additional charge.  Please note that customers are responsible for any applicable brokerage fees and duties.

We will continue to ship within Canada via UPS and Purolator where available. Please note that orders to remote, rural, or island addresses may also be subject to cancellation during this time.

If you have any questions or special shipping requests, please contact us by email and we will do our best to assist you.

We appreciate your understanding and continued support.

 

General Order Information

We usually ship orders within 2-3 business day (no weekend/stat holiday ship out). Please allow us for additional few days during the high volume season.

We are not responsible for shipping delays while your product is in transit due to inclement weather, strikes, or any circumstances beyond our control.

Please contact us at info@murata.ca for any other shipping requests such as using your own courier account or trucking company.

 

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